Privacy Policy
Last updated: January 2025
At HolaStars, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Personal Information
We collect information you voluntarily provide when you create an account, including:
- Name and email address
- Business information (company name, industry, location)
- Contact details and phone number
- Payment and billing information
- Profile information and preferences
Usage Information
We automatically collect certain information about your device and how you interact with our service:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on pages
- Referring/exit pages and click data
- Cookies and similar tracking technologies
Customer Feedback
When you submit feedback responses through our platform, we collect and store that information to help businesses improve their services.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our service
- To process transactions and send related information
- To send promotional communications and updates (with your consent)
- To improve and personalize your experience
- To monitor and analyze trends and usage
- To detect, investigate, and prevent fraudulent transactions
- To comply with legal obligations
- To provide customer support and respond to inquiries
3. How We Protect Your Information
We implement comprehensive security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure password hashing and storage
- Access controls and role-based permissions
- Regular security audits and assessments
- Secure data centers and backup systems
- Employee confidentiality agreements
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information:
- With service providers who assist us in operating our platform
- With business partners for joint marketing initiatives (with your consent)
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or asset sale
- With your explicit consent for other purposes
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to opt-out of marketing communications
- Right to data portability
- Right to restrict processing
To exercise these rights, please contact us at privacy@holastars.com.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time. Some information may be retained for legal or compliance purposes.
7. Children's Privacy
HolaStars is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information promptly.
8. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the top of this policy. Your continued use of HolaStars after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@holastars.com
Support: support@holastars.com
Mailing Address: HolaStars Inc., Privacy Department, Kenya
GDPR Notice for EU Residents
If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes:
- Performance of a contract with you
- Your explicit consent
- Compliance with legal obligations
- Protection of vital interests
- Our legitimate business interests
You have the right to lodge a complaint with a supervisory authority if you believe we have violated your rights.